![]() ![]() Check router address, IP Addresses, and Subnet Mask.Is there a link light on the network port?.Has Option 066 been set to the ThinManager Server IP Address?.Is Thin Client connecting to the ThinManager Server? Make sure the client has a physical connection to the network.PXE-E61: Media test failure, check cable.Install the latest service pack for your version of ThinManager.PXE-E55: ProxyDHCP service did not reply to request on port 4011.Using a standard DHCP server with boot options: verify that option 67 in the DHCP Server is set to acpboot.bin.Using a relay agent: verify that the relay agent is configured properly.If you do not have a standard DHCP Server, configure the ThinManager PXE Server to "Not using Standard DHCP Server".Verify that the standard DHCP server is functioning correctly.PXE-E52: proxy DHCP offers were received.If the ThinManager server is on a different subnet, make sure DHCP helpers (DHCP forwarding) are configured.Check that there is not a firewall preventing the DHCP requests from reaching the ThinManager servers.If the DHCP server or ThinManager server is on a different subnet, make sure DHCP helpers (DHCP forwarding) are configured.Check that there is not a firewall preventing the DHCP requests from reaching the DHCP server or the ThinManager servers.If the DHCP server is on a different subnet, make sure DHCP helpers (DHCP forwarding) are configured.Check that there is not a firewall preventing the DHCP requests from reaching the DHCP server.If "Using Standard DHCP server with boot options":.Make sure the client has a connection to the network with where the DHCP server resides.PXE-E51: No DHCP or proxyDHCP offers were received.Verify option 67 is set to acpboot.bin in the DHCP server scope.If using a standard DCHP server with boot options.Check that acpboot.bin is located in the ThinManager Installation directory (default of %PROGRAMFILES%\Rockwell Software\ThinManager).Verify that there is not a firewall preventing the client from downloading the boot file.Use the spacebar when the "Select any Key to Configure IP Settings" is displayed and set the client IP addressĪ Non-ThinManager Ready (PXE) Client Will Not Boot. Certain models like PXE boot ThinManager Compatible thin clients cannot use static IP.Does the DHCP server have addresses to give out?Ĭannot get IP address using Static IP menu.Is the Thin Client on the same side of the router as the DHCP server?.Is the ThinManager Ready thin client set to DHCP? They are set to DHCP by default, but can be changed.Check video cable, monitor power cable and outlets.Check power cable, power supply and outlets.21 When shadowing a client the mouse doesn't work in the shadowed session.20 The Users and Sessions tabs show data for a terminal server, but the Processes tabs shows no data.19 The Users, Sessions, and Processes tabs don't show data for a terminal server.18 When "Terminal Servers" is highlighted in the ThinManager tree, the Details pane doesn't show OK for the connections.17 The client is showing the time of the terminal server in a different time zone and not the local time.16 The terminals in the tree on the primary ThinManager Server show green while the terminals on the secondary are all red.15 The configuration of the primary ThinManager Server and the secondary ThinManager Server are different. ![]() 14 Changes to the configuration in ThinManager don't show up on the thin client.13 The touch screen mouse doesn't match the touches.10 Mouse works but the application is unresponsive.9 After the session is established, it will disconnect randomly.8 Login to Terminal Server prompts for password even though the username and password are filled in ThinManager.7 Connects to connect to terminal server, but cannot login.6 Attempts to connect to terminal server, but dies.5 Graphical ThinManager Logo is shown, but boot process stops. ![]()
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